Terms and Conditions

The site www.scrapsnpieces.gr and its related domains (hereinafter referred to as “scrapsnpieces”) is an online shop for the company MYRSINI PANAGIOTOPOULOU with VAT number 036920545, Registration number 134570401000, based on Athens, Greece (Theomitoros 40 17342). Before you enter and browse our site, please take time to read and understand the following terms and conditions of the online shop located at www.scrapsnpieces.gr and its related domains. Please make sure that you agree with the following terms and conditions because further use and browsing of our site will be considered as your agreement and consent.

SUBJECT & SCOPE

Barring the existence of a special written agreement, these terms and conditions apply to all products and all customers /users (hereinafter referred to as customers). Any transaction concerning purchasing products from the online shop ScrapsnPieces is also subject to the following terms and conditions.

1. TERMS

ScrapsnPieces maintains the right to modify or renew these terms and conditions based on current needs and laws. The company is responsible for notifying the users for any modifications through the current website. Change of terms and conditions does not affect any orders already in place.

2. LIABILITY

ScrapsnPieces is responsible for the completeness and validity of the information displayed on the website www.scrapsnpieces.gr and its related domains as far as product specifications are concerned as well as services rendered through the site, subject to any technical or typographical errors that have escaped notice or have occurred inadvertently or due to any downtime of the site due to force majeure.

ScrapsnPieces is only responsible for fraudulent and gross negligence in the event of delay in the delivery of ordered products and for information that it itself gives or services, it provides directly through its website.

ScrapsnPieces does not offer any guarantee for product availability but does guarantee the timely notification of customers for product unavailability.

ScrapsnPieces is not liable for technical problems that may affect users while they attempt to log on or browse the website that has to do with their own hardware suitability or compatibility with the site. Also, the site is not liable for actions or omissions by third parties to products and/or services provided through the website.

3. INTELLECTUAL PROPERTY RIGHTS FOR E-CONTENT

All content posted by ScrapsnPieces, including images, graphics, photographs, drawings, texts, services, and products are the intellectual property of ScrapsnPieces, protected by Greek law, European Union legislation, and international e-Commerce conventions. All names, trademarks, images, and logos that represent ScrapsnPieces and / or third parties contracted with it, as well as their products or services, are considered the exclusive intellectual property of ScrapsnPieces and/or www.scrapsnpieces.gr and/or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the website of ScrapsnPieces should in no way be considered a transfer or grant license, authorization, and right of use.

4. CUSTOMERS' OBLIGATIONS

Customers of ScrapsnPieces undertake that they will not use the website for posting, publishing, sending by e-mail, or transmitting in any way any content that is illegal, harmful, threatening, offensive, disturbing, vulgar, obscene, libelous, or violates anyone’s privacy, shows empathy or expresses racial, ethnic, or other discrimination, may harm juveniles or minorities in any way. Also, for content that is strictly confidential (administrative information, confidential and property information obtained after agreements with third parties, customers' personal data), infringes any patent, trademark, trade secret, copyright or other proprietary rights contained therein, software viruses or any other code, files or programs designed to damage, destroy, or obstruct the operation of any computer software or hardware, intentionally or unintentionally, breaching the existing Greek and EU legislation and its Conventions, harms third parties in any way.

5. SECURITY

ScrapsnPieces recognizes the importance of keeping customers’ personal data and electronic transactions confidential and secure and takes all the necessary measures, using the most updated and advanced methods, to ensure maximum security. This is achieved by the following methods:

Customers’ authorization

There are two codes used to authorize customers: Log in code (e-mail or username) and Personal Secret Security Code (password). Every time the user enters ScrapsnPieces, the protection of personal information is ensured by applying specific internet security protocols.

Customers maintain the right to change their Personal Security Code (password) and e-mail address as often as they wish. They are the only ones with access to their data and are solely responsible for maintaining their confidentiality and concealment from third parties. In case the customer loses or forgets passwords, ScrapsnPieces must be notified immediately, otherwise, it is not responsible if an unauthorized person uses the secret code. For security reasons, it is recommended to change the password regularly and avoid using the same and easily traceable codes (e.g date of birth). It is also suggested, when creating a password, to use letters, numbers and symbols as well.

Ensuring Confidentiality in Customers’ Personal Data Transfer

To prevent breaches of confidentiality and improper transmission of personal data, ScrapsnPieces uses SSL-128bit encryption protocol.

Controlled Access (firewall)

ScrapsnPieces’ servers are protected by a firewall, which allows customers to access only specific services but prohibits access to systems and databases with confidential data and administrative information.

Privacy

ScrapsnPieces does not request or maintain any personal financial data of its customers as all electronic transactions are made through the secure environment of Piraeus Bank when payment is made by credit cards or Paypal when that option is selected.

Privacy in online transactions

Confidentiality is self-evident. E-commerce follows the same principles applied to traditional transactions. All information transmitted by the customers to ScrapsnPieces is confidential and ScrapsnPieces has taken all necessary measures to ensure their minimum use, only where necessary, in terms of services provided. Some of the measures that have been taken are the following:

Only authorized employees of ScrapsnPieces have access to the customers’ transaction information and only, when necessary, i.e. to process the customers’ orders.
ScrapsnPieces does not release details of customers’ personal data and their transactions unless it has written authorization from them, or this is imposed by a court decision or act of a public authority in general.
When ScrapsnPieces employs third parties to support its systems, it simultaneously ensures confidentiality.
Subject to the provisions of Chapter 6 hereof, relating to Personal Data, customers may request any information concerning themselves as well as correction of any error.
Customers, for their own safety, should also treat all information provided by the website as secret and confidential and never reveal it to third parties.

6. PERSONAL DATA

While browsing ScrapsnPieces, customers may be asked to state their personal information (name, surname, profession, e-mail address, shipping address, etc.) to process their orders or use the site’s services. Any personal data that customers declare anywhere on the pages and services of www.scrapsnpieces.gr is kept exclusively in terms of the customers’ transactions with ScrapsnPieces due to the need for constant improvement of the provided services. By no means, it may be used by any third party (except in cases where it is imposed by a court decision or act of authorities in general).

In any case, the authorized employees of ScrapsnPieces who have access to customers’ personal data are specific and the access of unauthorized persons is prohibited. Any possible measure has been taken to secure customers’ data. In extremely rare and special cases, customers’ personal information may be communicated to companies cooperating with ScrapsnPieces, in order to support, promote and execute their transactions with ScrapsnPieces, but always under conditions that fully ensure that their personal data are not subject to any illegal processing.

For any questions or suggestions or statements related to the above issues, please contact ScrapsnPieces using the form provided at the following link.

At any time, customers reserve the right to be informed or to object to further data processing in compliance with current legislation concerning personal data protection.

Details of ScrapsnPieces Privacy Policy can be found here.

7. PRODUCTS & ORDERS

All product specifications such as weight, color, and technical characteristics, are defined by the Manufacturer.

Orders can be placed through ScrapsnPieces Sales Department which is responsible for product availability, packaging, and shipping.

Customers should be informed about the technical characteristics of the ordered products. Any information provided by ScrapsnPieces, concerning further techniques or other aspects of the product, will be considered only as advice or recommendations. If something is not written in the instruction, flyers, product packaging, or listing, the buyer must contact the manufacturer to make sure if he/she can do things with the product that the buyer has in mind. If the buyer uses our products for its business (for example artworks for sale), the buyer must test the product performance fully to understand if the product works to the buyer's expectation to be able to sell things created for sale. We are not responsible for the buyer failing to achieve expectations by using the product. We do not cover any buyer’s losses caused by using our products under any circumstances.

Available products are shipped within 3 working days. Delivery time depends on distance and whether the product’s estimated shipping period contains non-working days such as weekends and public holidays.

Customers have the right to cancel orders if they are not executed as previously agreed.

After placing the order, customers will receive an automated e-mail containing the details of the order. Then, ScrapsnPieces Sales Department will process the order and a second confirmation e-mail will be sent to customers concerning the products analytically.

During the preparation of the order, customers will be sent a third e-mail regarding order shipping or, in case of receiving it from the store, after the completion of its preparation.

In case there is a pending issue in the order, a relative e-mail will be sent to customers. Alternatively, ScrapsnPieces will contact them on the telephone number they have given when registering.

Automatic procedure of e-mails cannot be deactivated, in any way, as it ensures optimum order performance. ScrapsnPieces advise its customers to provide authentic information so that these e-mails can reach them and keep them as a reference throughout the completion of any transaction. Customers are obliged, in case they do not receive the relevant e-mails, in accordance with the general terms and conditions, to inform ScrapsnPieces without delay.

8. PRICES

The prices of all products are clearly provided and include VAT and other applicable taxes unless specifically mentioned. ScrapsnPieces reserves the right to change the prices of its products at any time without notice, when necessary. Customers, by confirming the order, have ensured that it will be delivered at the exact price of ordering even if this has been later modified.

For orders bound for destinations outside the city of Athens or for large packages, shipping charges are adjusted according to the pricing policy of courier companies.

9. SHIPPING

Products are sent at the customers’ cost and responsibility. ScrapsnPieces is, by no means, held liable for delays caused by external factors (such as strikes, authority measures, road closures, extreme weather conditions, etc.).

10. RISKS

Once the products are delivered by ScrapsnPieces to customers, either in person or to their representatives or the Courrier Company, ScrapsnPieces is released of any liability concerning delay, loss, destruction, theft or damage of the products or their packaging.

11. OBLIGATIONS AND WARRANTIES

Warranty and refund issues are determined by the relevant provisions of the Greek Laws and the provisions of the European Union Directives.

The manufacturer is solely responsible for any provision of warranty (including its application). ScrapsnPieces is obliged to respect, strictly and without exception, all the requirements of checking, repair and return procedures specified by the manufacturer.

Authorized Technical Control and Repair Centers of the manufacturers have sole responsibility for identifying and repairing/or replacing products/ appliances (hereinafter referred to as products) and are not called into question.

The Manufacturer' Warranty is applied only in cases of defective products or omissions in the package. Any damage resulting from dropping, humidity, negligence, maltreatment, intervention of any kind in the interior parts of the product by unauthorized persons, or inappropriate use automatically poses the product "Out of Warranty" and any repair or replacement is charged.

Customers who wish to make a claim, within the limited Warranty that accompanies each product, should directly contact the Technical Control and Repair Centers of the manufacturer.

ScrapsnPieces is obliged to deliver all products in excellent condition. If a product is in no good condition, it automatically gives the buyer the right, to refuse to receive it or return it.

Refunds of products that do not have a problem are charged to the customer (such as shipping, handling, or control costs).

The Greek and European legislation secure customers' rights with laws and directives such as L2251/94 (Greek Government Gazette 191/16-11-1994), ΑΚ §534, §537, §540 κ’ §554, §555 as these were amended and supplied by L3587/2007 (Greek Government Gazette 152 Α’/10-7-2007).

Further information is available at the Ministry of Development & Investments - General Secretariat for Consumers, website: www.efpolis.gr , tel.: 1520.

12. PROPERTY RIGHTS / PRODUCT OWNERSHIP

All products remain the property of ScrapsnPieces until the order is paid in full. (Even if part of the amount has been paid, ScrapsnPieces retains ownership until the final payment).

13. RESERVATIONS

ScrapsnPieces cannot be blamed if any harm is caused by the products that it distributes and sells as they are fully covered by European safety rules.

14. LEGAL RIGHTS

Any transaction with ScrapsnPieces, is ruled by Greek legislation. In cases of conflict of interest, it is agreed that the place of jurisdiction will be the Courts of Athens.

15. RETURNS

Returns or product replacements are only accepted upon agreement, provided that the product has not been opened or used.

Also, returns are not accepted, if the product or its packaging has been damaged in any way.

Finally, the following products are not eligible for return: digital products that are downloadable, embossing powders, colors, inks, glues, varnishes, mediums, and related products, as well as products that were bought with discounts, special offers, or sales.

The shipping cost of all products returned to ScrapsnPieces, will be paid by the customer.

ScrapsnPieces reserves the right to withdraw product returns when it considers that there are particular reasons.

Detailed terms concerning shipping and returns can be found here.

16. CLARIFICATIONS

Confirming an order electronically, it entails that all terms are fully and unconditionally understood.

ScrapsnPieces will answer any question, clarification, or misunderstanding concerning shipping, payment, and warranty terms mentioned hereinafter, provided that the customers impose further requesting details in writing.

In case of any dispute, the customer is obliged to notify ScrapsnPieces, within 48 hours of receipt, either in writing by registered letter or by submitting the issue electronically and requesting acknowledgment of receipt.

In this case, the customer is obliged to immediately return intact all the merchandise and ScrapsnPieces expressly reserves the right to withdraw from this sale without any penalty.

ScrapsnPieces is highly committed that it will do its best to ensure that customers will experience reliable and advantageous purchases in all respects.

Attention: The entire website is subject to copyright and is controlled electronically. Therefore, any copying, reproduction, or distribution, of any part or parts thereof, without the written permission of ScrapsnPieces is expressly prohibited.